Associate Program Director (CST146) in The Bronx, NY at Volunteers of America Greater New York

Date Posted: 7/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    The Bronx, NY
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.

VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth. 

VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work. 

Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.


The associate program director manages the case management and specialized support service delivery system for clients as well as establishing community linkages to enhance services.  In the absence of the program director, assumes the responsibilities of that position.


The position requires a bachelor’s degree in a human services field and five years experience including two years in a supervisory capacity.


  1. Manage program personnel in case management and support areas.

  2. Establish and maintain program delivery models.

  3. Develop and maintain linkages with other service agencies, generic community resources, and state/city liaisons.

  4. Ensure that regulations and quality assurance indicators are achieved.

  5. Maintain client records in a professional and confidential manner.

  6. Participate in the general management of the facility or program.

  7. Perform other related duties as required.


  1. Qualified personnel are recruited, trained, and retained.

  2. Program goals and objectives are met.

  3. Positive community linkages are maintained that provide access for all clients and a positive image of the program.

  4. Regulatory requirements and quality indicators are met at the highest level.

  5. Client records are current and confidential.

  6. The facility is well-managed.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Pay Type Salary
  • Job Start Date Wednesday, May 22, 2019