Case Manager/Assessment Specialist (SHS556) in New York, NY at Volunteers of America Greater New York

Date Posted: 3/16/2021

Job Snapshot

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.


VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth.


VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work.


Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.


The Assessment Specialist conducts standardized assessments for homeless men to identify housing barriers and determine the level of service needed.


Minimum Qualifications:

Bachelors’ Degree and one year relevant work experience or an Associates’ Degree or 60 college credits and three years relevant work experience; or satisfactory combination of education and experience.


Supervisory Role:

This position does have supervisory responsibilities.


Principal Responsibilities:

The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

  1. Provide standardized assessments to individuals who have entered the shelter.
  2. Obtain household verification and background checks as required.
  3. Assess client’s housing and services need. Identify immediate housing placement opportunities for clients.
  4. Collaborate with area providers to coordinate necessary services.
  5. Make referrals to case management, housing search support and other services as appropriate.
  6. Perform other related duties as requested.

Expected Results of Principal Responsibilities:

  1. The client is informed of his/her rights and responsibilities as a participant in the program. A comprehensive assessment is developed.
  2. Clients are properly assessed for appropriate service options.
  3. Clients will be placed into suitable appropriate housing.
  4. Positive relationships with service providers are developed and maintained.
  5. Ensure that clients are given appropriate referrals.
  6. All other related tasks are completed on time and accurately.


Work Environment:

While performing the duties of the job, the employee will be in a homeless shelter environment.


Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.



Other details

  • Job Family Case Manager
  • Pay Type Hourly
  • Required Education Bachelor’s Degree
  • Job Start Date Monday, January 11, 2021

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