Case Manager/Community Care Liaiso (SHS555) in New York, NY at Volunteers of America Greater New York

Date Posted: 3/26/2021

Job Snapshot

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.

VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth.

VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work.

Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.

The CEEP Community Care Liaison is responsible for engaging clients to accept and participate in the Community Engagement & Employment Program,
researching engagement and employment opportunities in the community, and developing community relationships.


Associate’s degree or at least 60 college credits and at least two years of related work experience, or four year college, preferably with degree or course work in adult
education, social work or a related social services field. Good interpersonal skills. Skilled in Microsoft Office. Valid driver’s license in good standing.


  1. Monitor and maintain required information for client attendance, participation, program completion and three months post placement.
  2. Develop resource binder for communities in which residents will reside and create employment linkages, and linkages to other offsite services.
  3. Assist with job placement and internships, as well as provide advocacy and support for employment retention.
  4. Escort clients to appointments and offsite events. Coordinate special events, graduations and activities.
  5. Conduct trainings and facilitate groups.
  6. Focus on the Good Neighbor Policy - developing relationships with businesses and providers in the community. Dispatching the engagement team to Hot Spots.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Job Family Case Manager
  • Pay Type Hourly
  • Required Education Bachelor’s Degree

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