Case Manager (SER411) in The Bronx, NY at Volunteers of America Greater New York

Date Posted: 11/10/2019

Job Snapshot

Job Description

Volunteers of America, Inc. (VOA, Inc.) is a national, faith-based human services organization that was founded in New York City in 1896 and has remained at the forefront of social service ever since, helping individuals and families in need overcome obstacles to living safe, healthy and productive lives in the community. The largest of the affiliates, Volunteers of America-Greater New York (VOA-GNY) serves tens of thousands of men, women, and children in need every year, through 80 programs staffed by 1,300 skilled and dedicated staff, throughout New York City, Westchester County and Northern New Jersey.

VOA-GNY’s life-changing, often life-saving work impacts the lives of individuals and families who are homeless and those at risk of homelessness, families recovering from domestic violence, children with developmental delays, individuals living with HIV/AIDS or behavioral health issues, older adults and veterans struggling to reintegrate. VOA, Inc. is one of the largest providers of permanent, supportive housing in the United States. VOA-GNY is the largest provider of supportive housing for veterans in New York, and is committed to addressing the needs of the community with compassion, creativity, respect, and therapeutic models that inform our work.


The Case Manager is a key provider of services within Volunteers of America’s Case Management Model.  The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress.  S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes.  May include supervision of direct care staff.


The position requires a bachelor’s degree or 60 college credits plus two years relevant experience.  The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.


  1. Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs. 

  2. Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals.  Update the plan with the client as required.

  3. Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals.  Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.  

  4. Document case management activities in accordance with agency and funder guidelines and procedures.  Collect service data and participate in evaluation and quality assurance activities.

  5. Perform related tasks as assigned.


  1. The client is informed of his/her rights and responsibilities as a participant in the program as well as the goals and workings of the case management program.  A comprehensive assessment is developed. 

  2. The client is provided with an appropriate and current individual service plan. 

  3. The client participates in meetings for the purpose of achieving his/her service goals.

  4. Case management services are well documented and quality assurance activities provide continuous improvement of services.  Funding agency documentation and reporting requirements are fully met.

  5. Related tasks are performed completely, on time and accurately.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled.