Case Manager Supervisor (BSH426) in Brooklyn, NY at Volunteers of America Greater New York

Date Posted: 11/10/2019

Job Snapshot

Job Description

Volunteers of America, Inc. (VOA, Inc.) is a national, faith-based human services organization that was founded in New York City in 1896 and has remained at the forefront of social service ever since, helping individuals and families in need overcome obstacles to living safe, healthy and productive lives in the community. The largest of the affiliates, Volunteers of America-Greater New York (VOA-GNY) serves tens of thousands of men, women, and children in need every year, through 80 programs staffed by 1,300 skilled and dedicated staff, throughout New York City, Westchester County and Northern New Jersey.

VOA-GNY’s life-changing, often life-saving work impacts the lives of individuals and families who are homeless and those at risk of homelessness, families recovering from domestic violence, children with developmental delays, individuals living with HIV/AIDS or behavioral health issues, older adults and veterans struggling to reintegrate. VOA, Inc. is one of the largest providers of permanent, supportive housing in the United States. VOA-GNY is the largest provider of supportive housing for veterans in New York, and is committed to addressing the needs of the community with compassion, creativity, respect, and therapeutic models that inform our work.


The Supervisor of Case Managers ensures that Case Managers and Case Aides deliver services to clients in a manner that is consistent with professional standards of case management, the contractual requirements of the funding sources and the policies, guidelines and shared values of VOA.


The position requires a Bachelor's Degree in Human Services with three years experience with a similar population of clients and one year of supervisory experience.  Demonstrated ability in verbal and written communication, including basic computer skills, and the ability to work with
multiple agencies.


1.  Lead clients through the intake and assessment process to provide orientation to the program and to identify needs.

2.  Develop with clients a mutually agreed-upon service plan to address needs and attain desired outcomes.

3.  Develop and maintain positive linkages with clients, internal and external agency services, generic community resources, and state/city liaisons.

4.  Monitor client success through participation in case conferences, staff meetings, reviews of program plans, and development of discharge plans.

5.  Document case management activities in a confidential, timely and concise manner.


  1. The client is informed of their rights and responsibilities as a participant in the program, an assessment is completed, and needs identified.
  2. Specific goals and objectives are developed with the client in a comprehensive service plan.
  3. Clients have access to a wide range of supportive services.
  4. Goals, objectives and strategies are implemented or adjusted to meet client needs.
  5. A record of services, outcomes, trends and recommendations for use by service providers and regulatory agencies is maintained.
Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled.