CCW/Residential Aide (JNSP644) Temporary in Queens, NY at Volunteers of America Greater New York

Date Posted: 11/16/2019

Job Snapshot

  • Employee Type:
  • Location:
    Queens, NY
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Volunteers of America, Inc. (VOA, Inc.) is a national, faith-based human services organization that was founded in New York City in 1896 and has remained at the forefront of social service ever since, helping individuals and families in need overcome obstacles to living safe, healthy and productive lives in the community. The largest of the affiliates, Volunteers of America-Greater New York (VOA-GNY) serves tens of thousands of men, women, and children in need every year, through 80 programs staffed by 1,300 skilled and dedicated staff, throughout New York City, Westchester County and Northern New Jersey.

VOA-GNY’s life-changing, often life-saving work impacts the lives of individuals and families who are homeless and those at risk of homelessness, families recovering from domestic violence, children with developmental delays, individuals living with HIV/AIDS or behavioral health issues, older adults and veterans struggling to reintegrate. VOA, Inc. is one of the largest providers of permanent, supportive housing in the United States. VOA-GNY is the largest provider of supportive housing for veterans in New York, and is committed to addressing the needs of the community with compassion, creativity, respect, and therapeutic models that inform our work.

As part of the Operations Team within the program and following agency procedures, functioning as a key member of the service delivery team, the Residential Aide meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Residential Aides perform a wide variety of tasks including overseeing program operations, protecting client rights, promoting client and co-worker safety, transporting clients as needed and ensuring client adherence to rules
and program activities.


Associate’s degree and one year of relevant experience with a similar population or a high school degree or GED with at least two years of relevant experience. Valid NYS Driver’s License is required and is compliant with the Agency’s Vehicle Operations Policy.


1.     Supervise client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines. Escort clients to appointments, manage bed assignments, collect census data, distribute client linens and supplies.

2.     Maintain knowledge of service models. Communicate with case management staff and perform assigned tasks related to model service delivery.

3.     Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide emergency response including crisis management, first aid, CPR and fire response as needed.

4.     Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the supervisor. Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

5.     Drive agency vehicles to transport clients, staff and materials, if assigned.

6.     Perform related tasks as needed.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled.