Coordinator-QAT (HAO141) in New York, NY at Volunteers of America Greater New York

Date Posted: 6/15/2020

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.

VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth. 

VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work. 

Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.

Summary:The Quality Services Coordinator is responsible for the overall implementation of treatment programs in line with the Volunteers of America treatment programs as defined by the Volunteers of America program model and funding source standards.
Minimum Qualifications:Bachelors degree in a related field, two years of experience in supervision and demonstrated ability in the areas of written and verbal communication.  Other necessary skills include: training, audit and evaluation data collection, monitoring program growth and effectiveness, and expanding training.
Supervisory Role:This position does not have supervisory responsibilities.
Principal Responsibilities:The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.
1.Train staff in implementation of treatment programs.2.Participate and assist in the development of ongoing staff training component.3.Provide program audits.4.Consult to staff on all training matters.5.Oversee general program design to insure a normalizing and healthful treatment environment.6.Maintain ongoing systems for the collection and evaluation of resident data and program demographics.7.Perform other related tasks as assigned.
Expected Results of Principal Responsibilities:
1.Agency approved data and evaluation systems are in place and providing accurate, useful data.2.Staff is highly skilled in delivery of program services including the use of adopted models.   3.Quality assurance activities result in achievement of quality goals and continuous improvement of services. 4.Internal audits and surveys are valued and effective in improving service quality.5.Outside survey results meet expectations.  Programs enjoy quality reputations with outside agencies. 6.Assigned staff are well managed and well led. 

Work Environment:While performing the duties of the job, the employee will be in an office environment performing administrative work.
Physical Demands:While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers and/or vendors. This position is sedentary and requires sitting for long period of times. The employee must occasionally lift and/or move items up to 25 pounds.
Position Type:This is a full-time position Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.