Front Desk Monitor/CCS (NWDI-470) in The Bronx, NY at Volunteers of America Greater New York

Date Posted: 6/30/2020

Job Snapshot

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.


VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth. 


VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work. 


Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.



Summary:
The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff and facility. Receives and assists clients, receives and routes deliveries, aids residents, controls front door access, and assists with intake and orientation process.


Minimum Qualifications:
High school diploma or GED.  Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.  Must be able to perform diverse tasks with ease and maintain confidentiality.


Supervisory Role:
This position does not have supervisory responsibilities.


Principal Responsibilities:
The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

1. Greet all visitors; assist them directly or announce their arrival to staff or residents.
2. Assist with intake process.
3. Ensure lodging sheets are signed daily.
4. Ensure SORTS is updated daily in an accurate manner.
5. Ensure all clients sign in and out daily as required.
6. Route mail and deliveries as required.
7. Handle or assist in crisis intervention.
8. Follow assigned procedures in emergency situations.
9. Perform other related duties as requested.


Expected Results of Principal Responsibilities:
1. Visitors are assisted promptly and courteously.
2. Client locations can be tracked at all times.
3. Lodging sheets are signed and logged.
4. SORTS is updated and maintained on a daily basis.
5. Guest book/log is up to date and accurate.
6. Mail and deliveries are routed to the appropriate people.
7. Crises are handled according to agency policy.
8. Emergency situations are responded to according to agency policy.
9. All other related tasks are completed on time and accurately.


Work Environment:
While performing the duties of the job, the employee will be in a residential housing environment.


Physical Demands:
While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers, clients and/or vendors. This position requires standing, bending and walking. The employee must occasionally lift and/or move items up to 20 pounds.


Position Type:
This is a full-time position.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.