Program Manager (HAC246) in Clifton, NJ at Volunteers of America Greater New York

Date Posted: 9/14/2020

Job Snapshot

  • Employee Type:
  • Location:
    Clifton, NJ
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.

VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth. 

VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work. 

Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.

Volunteers of America is an Equal Opportunity Employer/Vets/Disabled


The Program Manager is responsible for the daily operations and overall management of the Community Support Services programs in accordance with the Division of Mental Health and Addictions Services (DMHAS), Commission on Accreditation of Rehabilitation Facilities (CARF) and Volunteers of America policies and standards.


This position requires a Master’s Degree and a license as a practitioner of the healing arts including but not limited to a licensed clinical social worker, licensed social worker, licensed rehabilitation counselor, licensed professional counselor, licensed associates counselor, or licensed marriage and family therapist or a registered nurse, with two years supervisory experience.In addition to a Master’s degree, the employee must have one year experience in a community behavioral health setting or be certified as a psychiatric rehabilitation practitioner in lieu of one year of experience in a community behavioral health setting. This position must possess a valid state driver’s license with a safe driving record that meets agency policy.


  1. Program oversight, staff supervision and training.

  2. Quality assurance and performance improvement activities.

  3. Provision of 24/7 on-call consultation and support to service recipients.

  4. Implementation of evidence based practices including but not limited to Motivational Interviewing and WRAP to assist the service recipient in achieving wellness and recovery goals.

  5. Contributing to the development, implementation, monitoring, and updating of the individualized rehabilitation plan.

  6. Perform comprehensive rehabilitation needs assessments, provided staff are authorized to perform such service under their professional licensure, certification, or credentialing standards.

  7. Offering services appropriate to meet the service recipient’s needs.

  8. Performing crisis intervention.

  9. Coordinating and managing service delivery.

  10. Provision of individual, group, and family supportive counseling services to service recipients.

  11. Skill teaching to assist service recipients in developing skills that promote achievement and maintenance of valued life roles in the areas of social, employment, physical health, education, and/or household domains with the goal that service recipient achieve community integration and remains in an independent living setting of his/her choice.

  12. Ensure that all paperwork and monthly reports are submitted in a timely manner and according to VOA policy.

  13. Document all observations, information and services provided to the service recipient within the required timeframes.


Volunteers of America offers a comprehensive benefits package to help protect you and your family, top-notch training opportunities, and an energetic and professional work environment.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Job Family Manager II
  • Pay Type Salary