Shift Supervisor/Operations Manager (CASH605) in The Bronx, NY at Volunteers of America Greater New York

Date Posted: 7/9/2020

Job Snapshot

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.


VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth. 


VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work. 


Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.



The Operations Manager/Shift Supervisor is responsible for facilitating daily shelter operations.
Minimum Qualifications:Associate Degree or 60 college credits with at least 2 years of relevant experience, or high school diploma with 3 years of relevant experience. F-80 certification. Must possess good interpersonal skills and basic computer knowledge.
Supervisory Role:This position does have supervisory responsibilities.
Principal Responsibilities:The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.
1.Supervise delivery of program services including intake, bed assignments, case            management services, distribution of client mail, lockers, meal cards and                      medication
2.Ensure optimal customer service is being provided to clients
3.Ensure recreation activities are occurring 
4.Ensures the facility is adequately staffed at all times
5.Work with DHS PD to ensure the daily security and safety of the facility
6.Supervise facility maintenance, cleaning staff and fire safety
7.Manage community relations and communicate with relevant authorities as                  needed
8.Perform related tasks as needed
Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Job Family Shift Supervisor
  • Pay Type Hourly
  • Required Education Some College
  • Job Start Date Monday, August 3, 2020