Shift Supervisor/Operations Manager (CASH608) in The Bronx, NY at Volunteers of America Greater New York

Date Posted: 11/27/2019

Job Snapshot

Job Description

Volunteers of America, Inc. (VOA, Inc.) is a national, faith-based human services organization that was founded in New York City in 1896 and has remained at the forefront of social service ever since, helping individuals and families in need overcome obstacles to living safe, healthy and productive lives in the community. The largest of the affiliates, Volunteers of America-Greater New York (VOA-GNY) serves tens of thousands of men, women, and children in need every year, through 80 programs staffed by 1,300 skilled and dedicated staff, throughout New York City, Westchester County and Northern New Jersey.

VOA-GNY’s life-changing, often life-saving work impacts the lives of individuals and families who are homeless and those at risk of homelessness, families recovering from domestic violence, children with developmental delays, individuals living with HIV/AIDS or behavioral health issues, older adults and veterans struggling to reintegrate. VOA, Inc. is one of the largest providers of permanent, supportive housing in the United States. VOA-GNY is the largest provider of supportive housing for veterans in New York, and is committed to addressing the needs of the community with compassion, creativity, respect, and therapeutic models that inform our work.

The Operations Manager/Shift Supervisor is responsible for facilitating daily shelter operations.


Minimum Qualifications:

Associate Degree or 60 college credits with at least 2 years of relevant experience, or high school diploma with 3 years of relevant experience. F-80 certification. Must possess good interpersonal skills and basic computer knowledge.


Supervisory Role:

This position does have supervisory responsibilities.


Principal Responsibilities:

The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

  1. Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication

  2. Ensure optimal customer service is being provided to clients

  3. Ensure recreation activities are occurring

  4. Ensures the facility is adequately staffed at all times

  5. Work with DHS PD to ensure the daily security and safety of the facility

  6. Supervise facility maintenance, cleaning staff and fire safety

  7. Manage community relations and communicate with relevant authorities as needed

  8. Perform related tasks as needed

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled.