Social Worker/Client Care Coordinator (UFR571) in The Bronx, NY at Volunteers of America Greater New York

Date Posted: 7/10/2020

Job Snapshot

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.

VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth. 

VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work. 

Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.

The Client Care Coordinators will enhance existing services to include a thorough assessment of families’ long term goals at intake and development of service plan to incorporate small achievable tasks leading to permanent housing with enrollment and/or referrals to community resources.

The position requires either a Master’s Degree in Social Work with the expectation that LMSW is acquired within 6 months of date of hire or a Master’s Degree in Mental Health Counseling with License (LMHC). Knowledge of child and adolescent development, emotional/behavioral health and mental health, family dynamics, parent-child relationships, diagnostic classifications is a plus. In addition the position requires a reasonable combination of skills in the following areas: trauma informed, strengths based, solution focused, and family centered practice; experience working with diverse client populations; knowledge of child welfare policies, regulations, safety, permanency, and well-being.

1. Manage a caseload.
2. Complete psychosocial for all families in shelter.
3. Complete Assessment Summary and make determination on type of intervention needed for each family.
4. Develop individualized service plan to focus on recovery and wellness.
5. Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
6. Provide on-call crisis intervention support.
7. Participate in individual service coordination activities, including vocational and educational services and support recreational and/or socialization activities.
8. Develop community linkages.
9. Refer families to appropriate community providers to address family needs.
10. Perform all other duties as assigned.
1. Clients’ wellness is increased through empowerment and skill development to maximize recovery.
2. Program staff is informed of clients’ progress.
3. Client develops improved life-skills and is better able to manage his/her daily life.
4. Clients arrive at their scheduled appointments and are picked up on time.
5. Clients are provided with behavioral health services based on evidence based practices.
6. Services provided are consistent with each individual’s strengths, needs, abilities and preferences.
7. Activities and services provided meet each individual service needs.
8. Health records (charts) are kept up to date and accurately reflect all services provided.
9. The physical appearance and safety of the facility are maintained Volunteers of America standards.
10. Services provided meet all funding requirements and accrediting body standards.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

Other details

  • Pay Type Hourly
  • Job Start Date Wednesday, June 26, 2019