Case Manager Supervisor/CCCS (NWDI-590) in The Bronx, NY at Volunteers of America Greater New York

Date Posted: 6/29/2020

Job Snapshot

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is the local affiliate of the national organization, Volunteers of America, Inc. and is one of the largest providers of human services in the metropolitan New York area. Founded in New York City in 1896 as a charity staffed by volunteers tending to the city’s poor, today VOA-Greater New York has 1,300 paid staff that provide life-changing, often life-saving services through 80 programs in New York City, Westchester County and Northern New Jersey.

VOA-Greater New York services extend to survivors of domestic violence; individuals and families — including veterans — experiencing, or at risk of homelessness; people living with HIV/ AIDS, behavioral health, and substance use issues; adults with developmental and intellectual disabilities; preschoolers with developmental delays; older adults on limited incomes, many with a history of homelessness; and at-risk youth. 

VOA-Greater New York expands, and introduces new services in response to community needs. As such, it is at the forefront of building affordable, supportive housing for seniors; providing a service-rich continuum of care for formerly homeless veterans; and expanding its services for those recovering from domestic violence. Battle Buddy Bridge®, a peer counseling program for veterans, and the work VOA-Greater New York is doing to raise awareness of the impact of Moral Injury, are examples of the organization’s responsiveness, creativity and life-altering work. 

Many of VOA-Greater New York’s programs are nationally recognized and meet the rigorous standards of accrediting bodies CARF, COA and the NAEYC. Operation Backpack® is the organization’s signature community service campaign that ensures every student who calls a NYC shelter “home” has a new backpack full of supplies in time for the first day of school.

The Case Manager Supervisor ensures that Case Manager deliver services to victims of domestic violence persons of varied, racial, ethnic, cultural, sexual preference and socioeconomic backgrounds.   The Case Manager Supervisor supervises Case Managers and the Housing Specialists.

Minimum Qualifications:
Bachelor's Degree in Human Services with three years’ experience providing and two years of supervisory experience.  Knowledge of counseling and advocacy techniques for people who have been victims of domestic violence, including crisis intervention and case management skills. Awareness of relationship violence, child abuse, stalking, sexual abuse and assault is preferred. Demonstrated ability in verbal and written communication, including basic computer skills, and the ability to work with multiple agencies.

Supervisory Role:
This position does have supervisory responsibilities.

Principal Responsibilities:
The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

1. Supervise the Case Managers and Housing Specialists while supporting the daily operations of the shelter offices.
2. Lead clients through the intake and assessment process to provide orientation to the program and to identify safety needs.
3. Educate clients about the dynamics of domestic violence and sexual assault and options/resources available.
4. Provide crisis intervention for victims and their children. Provide advocacy services and support to survivors of relationship violence, stalking, and sexual assault or abuse and their children.
5. Develop and maintain positive linkages with clients, internal and external agency services, generic community resources, and state/city liaisons.
6. Ensure adequate supervision is provided to program staff through daily oversight, regularly scheduled supervision, staff meetings and the performance evaluation process.
7. Document case management and Housing Specialist activities in a confidential, timely and concise manner.
8. Perform other related duties as requested.
Expected Results of Principal Responsibilities:
1. Direct staff are effectively supervised and the program is supported.
2. Specific goals and objectives are developed with the clients in a comprehensive service plan.
3. The client is informed of their rights and responsibilities as a participant in the program, an assessment is completed, and needs identified.
4. Quality services are provided, evidenced based practices and resources are efficiently used and outcome targets, objectives, and goals are met. Safety hazards and emergency situations are handled, safely, promptly and professionally.
5. Clients have access to a wide range of supportive services, and a positive public image and good relationships are maintained with communities.
6. Goals, objectives and strategies are implemented or adjusted to meet client needs.
7. A record of services, outcomes, trends and recommendations for use by service providers and regulatory agencies is maintained.
8. All other related tasks are completed on time and accurately.

Work Environment:
While performing the duties of the job, the employee will be in an office and residential shelter environment performing administrative work.

Physical Demands:
While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers and/or vendors. This position is sedentary and requires sitting for long period of times. The employee must occasionally lift and/or move items up to 20 pounds.

Position Type:
This is a full-time position.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.